Two work coaches (out of three) that I have had some interaction with, did not show any understanding of my personal circumstances (a single parent of 5 young children, bringing her family all on her own in the UK; a DV survivor) but were acting in a pressurising manner. I felt kind of intimidated and scared. These are both female and male. Last year I met another work coach - she did display empathy and kindness. I was surprised.