It’s absolutely awful. They speak down to you like they are better than you, treat you like nothing and expect you to be able to get a job really easy despite having no childcare, lack of jobs and having disabilities. Sometimes they remind you that people in wheelchairs can get a job so so can you.. you do everything they ask and it’s not enough! They’re not compassionate if you miss an appointment due to kids being unwell or your disability, they pressure you by saying they will stop your money. They send you last minute appointments at stupid hours like 8am, they cancel and don’t tell you. You get attitude and made to feel guilty that you can’t work full time or that you need a crisis grant. I’d sooner starve than apply for another one.