I switched just after the pandemic set in. I lost my job and was moved from WTC. The 5 week wait is agonising and extremely difficult to see how anyone can justify this as support for the lowest income households.
I ended up with debts because I couldn't afford to keep up with agreed agreements, I ended up paying additional charges and interest. This all further compounded the stress the switch was having on me. I am only catching up with myself now nearly 3 years later and that is going without a lot of things and working full time!!
I did get some discretionary support throughout the 5 weeks but they only allow for food at a set rate per day, even though they go through you entire finances just to award you a basic non repayment. It certainly wouldn't cover the rising cost of cooking and food now.
It is shameful what this government is doing to people, where has equity and equality gone?