Beverly W

Blooming BT at it again with shoody service.. Overcharged me more than £100 on phone calls.

😤😤😤

I'm supposed to be on a social tariff, there's nothing in my contract to say what it is I'm paying for exactly.

Why can't large corporations get it right with our data?! I'm coming up against these issues with different bill payments time and time again.

Last week the agent from the water company argued with me about my property being on a water meter already when I enquired about cheaper bills for my circumstances. How they expect elderly or disabled people to take meter readings from a grid in the street goodness only knows. I'm in this category and isolated as it is, so no asking for help from anyone in a hurry.

I seem to be reminding these companies that I am the customer not an employee. I'm tired of doing their jobs for them. The missing gas meter at my address was a nightmare to resolve. I broke down in tears over the phone to the agent with the energy company simply because I wanted to pay my bills. Eventually transpired my postcode was incorrect on their national database. Human error and technology to blame. Still waiting for an apology because neither of the energy companies were prepared to take ownership of the issue until I was in tears to one of them. That's what it took for the agent to realise the error.

Seeing how we're expected to pay more for everything I want "better bang for my buck". Also, all of them are making billions in profits so why should we be given sloppy service for our money?

You would hope that when you provide companies with your data that you trust they look after it. Not send out emails offering refunds for mistakes they made that are nothing to do with you and your account but we're for a previous account holder.

You would think when they were making small talk with you in a call, they would actually listen to what you said, rather than reply with 'right' when you shared extraordinarily great news. Then end a call which left you feeling angry about with "have a great rest of your day/week etc which in my mind is, completely inappropriate. And no I won't complete your survey today either unless you want yo pay me for my time and efforts?!!!

Sheesh!!! I've had it with them all. Any more for any more!? Take your meter readings from that then... Imagine how many more unsuspecting customers are being charged for more than they are using!?