Aurora T
What aspects of Universal Credit should be changed so that it supports people on low incomes better?There needs to be an overhaul of Universal Credit. I’ve always thought that the taper rate at 55 percent of earnings is too high - perhaps change it to 50 percent? The sanctions on Universal Credit should be ended or at least reformed drastically. They should really be a last resort. I have also found the deductions for overpaying quite high. It’s not our fault that they were miscalculated! This needs to be capped at a more manageable amount. When I first claimed UC I found the 5 week wait was too long. It was an extremely tough time for us. I’ve previously had problems with communicating on my journal - human interaction would have been better. UC should also be simpler to navigate - the system is not user friendly for those with learning difficulties or those without digital skills.