I reached out to my local council regarding the household support fund, as my sister mentioned she had received some support in the form of food vouchers. As we are on a low income, struggling with fuel prices and general food costs I thought I would see if my local council offered something similar. It turns out her local council made the scheme easier to access, and all the information was available and straight forward on the council's website. However, my local council when I spoke to them on the phone didn't seem to have heard of it, and passed me from person to person. Eventually I was told to get in touch with the CAB. I lost hope at this point and just gave up. It's disheartening to think that schemes have been put in place to support low income families, yet there lacks any clear guidance on how to access it.