Jenny D

When I first claimed universal credit I was sent on a course specific for call centre work. It was compulsory and I was told I was guaranteed an interview at the end. I fully engaged with the week long program but the interview turned out to be with someone on work experience and the jobs didn’t actually exist.

I felt like a pawn being manipulated in game. The threat of being sanctioned means adhering to the rules come what may. Fortunately I found work via an agency and then subsequent employment on a part-time basis a month after this awful experience. As I work in a school - and only get paid for 39 weeks per year, I’m terrified for when the new universal credit minimum hours come into force as I will drop below the threshold and will therefore be expected to seek additional work.

For context - I’m a single (solo) mum without a support network. I'm educated to graduate level and have previously earned 6 figures. I had a period of poor mental health which meant I was unable to work for several years. I’m currently retraining for a new career in a field I’m passionate about but unfortunately I’m not eligible for any financial help as a student. The struggle to juggle motherhood of a small child, studying and work is immense, particularly in light of the current financial climate. What keeps me going is hope for the future and that once I am qualified, my family will hopefully have a better life. I feel privileged that my situation is, fingers crossed, temporary, and for many who are also struggling - they can’t see light at the end of their tunnel.