I would like to say they really need to rethink how they support people. The following points would be good to consider.
1 have a people centred approach.
2 don't have a judgmental approach.
3 treat people as individuals, we are all unique with our own life experiences.
4 offer tailored support to people
5 offer flexible, well organised training programmes in dual languages, easily accessible to gain work skills.
6 be consistent and clear with information. Provide easy read documents.
7 People want to progress when they have genuine dedicated support.