Erik W

Informing DWP of a change in circumstances brings nothing but bad memories to me. Seven years ago my partner who was working left the family home, leaving me with the responsibility of looking after our daughter. When I phoned to report this, child tax credits were stopped immediately along with my daughters free school meals. I was told that I would have to change over to universal credit or continue to survive on the new style ESA as a single person. On top of this the child benefit was being paid into my partners account, which took almost 2 years before it was paid directly to me as they needed my ex partner to inform them of this, during which time I did not receive any financial or other help from my ex in order to support our daughter. I also did not receive any help or advice from DWP in gaining information about where to go for help. It was only through joining Covid /Changing realities, that I started to find out about other help available such as water help with the cost of water bills, food banks, etc. Until this time I had been left broken, financially, mentally and physically, by the very people who are supposed to help and support those in desperate need, struggling to survive and support their children.