Riya N

I mean, just who works in those offices at Universal Credit?? Seems their hearts are made of stone. Had a UC miscalculation due to “reported earnings”. This was not me at all- it was an error on their part and my monthly allowance was cut to almost half. No physical

person to speak to and the journal entry took over 3weeks to be addressed. No apology or explanation offered just that they will pay the difference on a certain date.

But this is not the only inconvenience caused, this miscalculation also affected my other benefits as they're determined by my universal credit and now I'm having letters everywhere through the post saying I'm not eligible for Council tax reduction for example and I have an overpayment that needs to be repaid asap. Not only is this grossly unfair but causes great distress and a decline in my physical and mental health. I am hypertensive and my blood pressure shot through the roof - all because of one error that no one is even taking accountability for.