Gracie E

On the back of my last post about my landlord increasing the rent I've contacted Universal Credit who were less than helpful. Until the change actually happens they will not even discuss if they will cover the additional £100 a month. So on the date it changes I will have to pay the extra and hope with all I have that some one picks up the matter quickly to help. Its seems ridiculous to go about things in this way. I have an official document from the landlord explaining the increase and a date of when this comes into play. Surely it would be more person focused for UC to take that evidence and give you a yes or no about if they'll cover it? That way you can make an informed choice about maybe having to look for somewhere else to live or seeking advice from CAB? It just all seems so backwards and geared up to trip you up when your simply trying to survive