From my perspective as a working person I believe support needs to start working outside office working hours. Support 9-5 Mon-Fri, isn't helping any working person progress.
There is a sense of work is work and we should just be grateful yet, the flip side of this is when you are on UC and you have kids the requirements change as your children age. Meaning many are facing the choice of leaving the job they have been in for years to earn more, yet it could be a family friendly work environment.
It's not always about education, for some of its confidence building and more emotional support and also about the practicalities of what kind of job we want or can attain to within the area we live in.