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Diary entries cover a variety of topics, some of which you may find triggering. These topics include self-harm, suicide and domestic violence.
13 Jun 2025
Q&A

Sadie Q

What aspects of Universal Credit should be changed so that it supports people on low incomes better?

Good afternoon Stephen ,

Thank you for asking the Big Question, I look forward to answering the questions you have planned to ask.

My answer to your first question......

What Aspects Of Universal Credit Should Be Changed So That It Supports People On Low Incomes Better ?

To better support people on a low income, several aspects of Universal Credit (UC) should be improved.

Firstly, staff at UC offices need better training to ensure they treat claimants as individuals, each with unique circumstances. It is important not to label or judge those on a low income, as many are in difficult situations beyond their control, not of their choosing.

Secondly, UC payments should better reflect the real cost of living. With rising prices for essentials like food, housing, and energy, the current rates often fall short. Increasing the payment rates would help people manage their basic needs without falling into debt or poverty.

Thirdly, more support should be offered for personal development. Providing access to courses, skills training, and business start-up programs would empower individuals to improve their income over time and build more stable futures.

Finally, the system must take health and medical conditions seriously. Many people struggle to work consistently due to physical or mental health challenges. These issues should be properly assessed and not dismissed, ensuring fair and compassionate treatment for all claimants.

Thank you

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Use Sadie Q's words in your own research or editorial
Changing Realities (2023), Sadie Q. https://changingrealities.org/e/qQeCM (13 Jun 2025)
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