I had a job, but had to move away from my home town with my daughter due to domestic violence.
After 6 weeks the wages dried up and I was forced to claim benefits.
I had no idea where the job centre was based in an area I knew nothing about. The village was rural and the council office only opened part time. I had no house phone and no credit on my mobile.
I was told by a benefit advisor to walk 6 miles to the nearest town to the job centre, I didn't know which direction.
I went home and sobbed out of despair. I left a violent situation and nobody cared if we went hungry.
Word must have got out as 3 ladies from Gingerbread appeared at our door the next morning offering a food parcel and support with benefit claiming. They took me through application forms step by step. It took 12 weeks to sort out all benefit entitlement. I am grateful for this charity.